Shipping policy
At Smart Whim, we believe that a restful night's sleep should be accessible to everyone, without the premium price tag.
To offer you the best possible value with Free Worldwide Shipping, we’ve chosen a lean, thoughtful approach to our supply chain. Instead of maintaining expensive local warehouses, we ship our products directly from our trusted international fulfillment hub.
By embracing this Direct-to-You model, we simplify the journey of your order, reduce unnecessary overhead, and focus on what truly matters: delivering a peaceful sleep experience straight to your doorstep.
The Journey of Your Order
1. Handled with Care (1-2 Business Days)
Once your order is placed, our team works to process and prepare your items for their journey. We take this time to carefully verify your order details and ensure secure packaging, so your sleep sanctuary essentials reach you safely.
2. Secure International Transit (7-14 Business Days)
After being prepared, your order is handed over to our reliable international logistics partners.
* AU / CA / NZ / UK / US: Typically 7-14 business days.
Please note: These are estimated delivery times. While most packages arrive promptly, occasional delays due to local customs or seasonal high volumes may occur.
3. Real-Time Tracking
Transparency is key to peace of mind. As soon as your package is dispatched, you will receive a Shipping Confirmation Email containing your unique tracking number, allowing you to follow its journey home in real-time.
Important Notes & Disclaimers
1. Estimated Timelines:
We strive to meet our delivery goals, but please understand that these timeframes are estimates. Factors like carrier delays or peak holiday seasons can occasionally affect delivery speed.
2. Unforeseen Delays (Force Majeure):
Occasionally, a journey may be interrupted by circumstances beyond our control. This includes extreme weather, natural disasters, international customs backups, or other unexpected global events. We appreciate your patience and understanding during these rare occurrences.
3. Customs & Import Duties:
Depending on your location, your order may be subject to local import duties or taxes. These charges are determined by your local customs office and are the responsibility of the recipient.
4. Address Accuracy:
Please double-check your shipping address at checkout. We are committed to quick processing, which means we are usually unable to redirect packages once they have begun their journey.
5. Order Support:
If your order hasn’t arrived within 20 business days of dispatch, please reach out to us. We are here to help and ensure you are taken care of.
How to Track Your Order
You can check the status of your delivery anytime:
* Method 1: Click the tracking link provided in your shipping confirmation email.
* Method 2: Visit the "Track your order" page on website's footer and enter your order details.
Need Help? We’re Here for You.
If you have any questions about your delivery or need assistance with your order, our dedicated support team is just an email away. We want to ensure your journey to better sleep is as smooth as possible.
📧 Email us at: support@smartwhim.com
(Please include your Order Number # so we can assist you more quickly. We typically respond within 24 hours.)